Important note for TalkTalk and Sky customers

Although they don’t seem to have been very open about admitting it, TalkTalk had their customer records hacked a little while back. I can only take their word for their claim to have emailed every customer but the customer I visited recently, who had received a phone call apparently from ‘TalkTalk’ and had been persuaded to ‘verify’ her bank details, assures me she didn’t remember receiving any emails. What she did notice was a rather large sum of money departing her bank account a short while later.

Never believe any unsolicited phone call claiming to be from your bank, credit card company, broadband supplier, Sky TV, etc – even if the caller’s number displayed on your phone appears to be correct. If you receive such a call and believe it to be genuine, tell them you’ll ring them back. Then, make a cup of tea and call a friend. After that, when you can be assured that the fraudsters haven’t been keeping your line connected and playing you a recording of dial tone to convince you they’ve gone, by all means ring the company to see if they have genuinely contacted you. This is even more important when using a mobile, where you don’t get a dial tone to confirm that they’ve disconnected.

I experienced this myself while visiting a customer in Hunstanton recently. Happily, he had the phone on loudspeaker and I could tell him to hang up. I immediately rang Sky, which is who the caller claimed to be, who confirmed that they had definitely not rung him.

Be on your guard!




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